Over a decade of research experience.
I’ve spent over a decade helping development teams make games better.
This could be helping efficient development through ensuring teams make games right the first time, minimising costly reworking later in development, to simply providing the data teams need to make the right decisions, minimising uncertainty and debate. I also help designers ensure their intended experience is whats felt by players, highlighting experience issues early, so course corrections can be planned into the development schedule early.
The last 10 years I’ve been working in the games industry with a wide variety of clients - from one-man-band indies all the way to multinational AAA studios on series as varied as Total War, Talking Tom, Star Wars, FIFA, Angry Birds and LEGO. Previously I worked on research projects covering entertainment and media, insurance and banking, e-commerce, government and charity.
I’m based in Brighton, UK. My aim is to work with you remotely, but available to travel.
Headlines
13 years experience in user research
100s of research projects, across almost every genre and platform
1000s of individual research sessions (of a variety of players, aged 4 to 82)
History of growing and managing effective and happy research teams
Most recently led a team of 12, including 8 researchers
Experienced at growing research teams
Extensive experience in research strategy
Reducing development risk by understanding the challenges early, and taking steps to mitigate the identified risks
This goes beyond merely playtesting - research can and should be involved in game design from the outset
Proven evangelist for user research, both internally and externally
Trusted partner, loyal, returning clients
Experienced trainer - both internal and external facing training
Maximises ROI of user research by ensuring it is embedded across the business
Ensured research fulfils team needs, and is not just a box ticking exercise
Methodological flexibility according to scope, timing and budgets
A selection of games I’ve assisted.
Raw numbers
Over 70 mobile games
Over 50 PC and/or console games
3 web products
2 physical products
2 VR games
1 mobile console game
1 partridge in a pear tree
PC/Console
Total War series - Creative Assembly
Runescape - Jagex
Remember Me - Don’t Nod
FIFA series - EA
LEGO series - TT Games
Little Nightmares - Bandi Namco
City Skylines - Paradox
Mobile
CSR Racing series - Boss Alien/Natural Motion/Zynga
Dead Trigger Series - Mad Finger
Score! series - First Touch Games
Sonic Dash series - SEGA Hardlight
Talking Tom series - Outfit7
Roblox - Roblox
What I’m looking for next
After years at a consultancy where interaction with teams was always time-limited I’m looking to develop real, long-term relationships.
I want to make tangible differences to teams, developing trust and helping them however they need it with their games.
Work experience
Player Research
Studio Head & User Researcher
I was one of the first hires at Player Research, the world’s premium Games User Research consultancy. I aided the company to grow from 3 employees to 20, set up a second international research lab and a buyout and subsequent integration with Keywords Studios.
In my time at Player Research I (among other things)…
Was personally involved in over 150 research projects
Introduced and developed multiple new research methods to the studio
Developed research strategies for many of our clients and their games, communicating with key stakeholders
Led employee development
Involved in the recruitment of all Brighton employees, as we grew from 3 to 20 in the company overall
Pottermore
User Experience Analyst
User researcher tasked with guiding the move from Beta website to live of Harry Potter’s official online website - Pottermore.
Webcredible
Senior User Experience Consultant
User research and accessibility consultancy. This included leading projects, external training to others and research strategy for clients.
Ominor
Usability Consultant
Created and led the company’s usability delivery in an agile development environment.
Qualifications
MSc in Ergonomics and Human Computer Interaction from University College London (UCL) (2006)
BSc in Psychology with Artificial Intelligence from University of Birmingham (2005)